Why You’re Not Getting Clients From Social Media

Yes, you’ve been posting articles on LinkedIn. You’ve said YES to every invite on Facebook and Twitter. You have done your job so how come social media isn’t doing its job and bringing you new clients? I think I might know the answer to that one. If you follow my work you can probably guess what I’m going to say: Your social media isn’t working because you might not have the right business strategy.

A business strategy is just a fancy way of saying WHO you help and WHAT you help them with. A communication strategy is figuring out where to intercept these ideal clients and telling them HOW you help them over and over and over again. For example, if your market research tells you that you have to target CEO’s of multinational corporations, research shows that 53% don’t even participate in social media. In that case, your communication strategy shouldn’t be heavy on social media presence.

  • So the first order of action is to figure out what we in marketing call your niche (your ideal client target and your specialty).
  • Then you ask your niche what social media platform and groups they are consuming either as an observer or active participant.
  • Then you ask them what their number one pain point with respect to your specialty they are suffering from.
  • Then you post videos and blogs and quotes and articles from other trusted sources in the groups and streams your target clients are involved in, always about solutions to their pain point.

And voila, all of a sudden, your ideal clients think you’re an expert, a celebrity and a go-to guru for their problems in the area of your specialty. Then when they see you speaking at a conference, meet you at a trade show or run into you while networking, they will know, like and trust you already. The rest, as they say will be history and you’ll watch your sales grow and grow.

What has been your experience in how social media has gotten you clients?

Would love your input on this post and if you need more chicken soup for your biz, follow me on Twitter, friend me on Facebook, watch me on YouTube or connect with me on LinkedIn –and let’s talk

I’m Against Cold Calling But If You Insist On It, Here’s How

telemarketerI consider myself a bit of an expert on cold calling. Why is that you say? Because I practically cut my baby teeth on it. It was literally my first summer job–telemarketing. At the tender age of 15, I started first by selling ad space in a business directory in Montreal (using very BAD French). Then I progressed to peddling light bulbs and ultimately my telemarketing career peaked at its glory when I started selling cemetery property. It is a good (but gruesome) business. After all, what other service can you think of where literally EVERYONE needs it?

Through it all, I learned a lot about how to sell on the phone. Now I use my experiences in helping my small business coaching clients get new leads.  Here are my pearls of wisdom that were honed by trials, errors and sometimes horrors through the years.

Don’t Do It

When I was a telemarketer, they gave us the phone book as our leads. Basically prospects needed to have a pulse and live in the city. Today, there’s social media and the internet and so many more resources to define your target. LinkedIn allows you to even write directly to the exact position and title of the exact company you want to work for. So when such a sophisticated world of communication exists, why would you go back to the stone ages? I know lots of people still do it but the ROI in my experience doesn’t justify the means. It’s for people who DON’T KNOW any other way or who don’t have a clearly defined niche.

Warm It Up

When I teach my clients to cold call, I help them warm it up first. I ask them to reach out to their networks and e-introduce them to their target audience. I make them go on the company website or YouTube channel to find anything relevant to a recent award, ad, news-something to engage the conversation. Kind of like “I’m calling because I saw your recent acceptance speech at the HR awards on YouTube and wanted to find out more about what you do”. This immediately sets you apart. I always enjoy speaking to reps who cold call me but who have done their research. They say a word about my videos or my book or ask me a question about my niching workshops-all info widely available to anyone who cares to spend 10 minutes on my website. So do the work and warm up that cold call. You’ll get a lot further with it.

Give Them Value

The only reason you should ever cold call anyone is if you’ve got something to help them with a need that you KNOW they have. For example, my clients who have to resort to (or prefer to) cold call offer a free consult or a ticket to a lunch and learn or a free download that addresses a relevant industry issue. The entire reason for the call has to be an invitation to give access to a solution.

Cut It Short

After quickly finding out if there’s interest in the solution and resource that you’re offering on the call, either end the call by thanking and asking if they know of anyone else in that pain or by booking the next time you’ll be seeing them. Don’t blather on, don’t take up too much time and be concise.

If you refuse to join the new world and want to default back to cold calling, please be my guest but if you implement these suggestions, you might just get better results and start to get better leads.

Need more chicken soup for your biz? Follow me on Twitter, friend me on Facebook, watch me on YouTube or connect with me on LinkedIn –and let’s talk

Why I Give Everything Away For Free

generosityI can’t stop talking about this man. (no, not the Godfather!) Last week, when I heard marketing legend Gary Vee saying that he believed in giving everything he knew away for FREE to anyone and everyone he met, I was blown away. I have been saying the same thing to my clients for years!

Here are the reasons why we do it:

They Won’t Implement It By Themselves

As Gary so eloquently expresses himself: “Even if I tell you everything, I  know you won’t do s*** with that info!” When I heard him say that, I almost fell off my seat laughing because while I’d often thought this, I had never heard it put exactly that way. This is sooo true. Think about how your life would be different if you implemented every book, talk show advice, guru-how-to that you’ve ever gotten your hands on. The hardest part is accountability and the motivation for consistent implementation.

Information Is Everywhere Anyway

Have you met my friend Dr.Google? He’ll heal your body, your marriage and your marketing problems. His close cousin Dr.Youtube even gives you videos so you won’t feel so alone while you’re solving your problems. When you’ve got 2 Dr’s like this in your posse, who needs anything else? All your issues are resolved instantly, right? Unfortunately the more information that is out there, the harder it is to make a decision about what to do about our problems. Yes, all information is now available for free but who will help you customize it to your particular pain? Better yet, who will walk you through the fear of actually doing what needs to be done?

When You Give, You Get

In his famous book Jab, Jab, Jab Right Hook Gary Vee talks about using marketing platforms like social media to give give give value first before you ask for anything from your audience. The theory being that the ratio of giving to asking should be heavier by a large margin on the giving. Why do you think free seminars give you valuable information first and then add a sliver of time to ask for a sale at the end?

I Don’t Work For Free

When you have an abundance mentality (there’s plenty of everything for everyone under every circumstance) you don’t see giving away everything you know for free as an insult to your sense of value. You see it as an investment in a relationship with your audience who then start to see you as a trusted resource. After all, when an Unresolved Pain Point meets a trustworthy and valuable Saviour, it’s called Marketing Magic (which is slightly but not too different from Magic Mike!)

Need more chicken soup for your biz? Follow me on Twitter, friend me on Facebook, watch me on YouTube or connect with me on LinkedIn –and let’s talk

How Joan Rivers Can Help Your Biz

joanrivers

The late great comedian Joan Rivers once said “I succeeded by saying what everyone else is thinking.”  As a small business growth coach, I have to ask…what if you could succeed by saying what everyone else is thinking about your industry and your clients?

What You Can Learn From Joan

If you were to dare to step into your own thoughts as publicly as Joan did in marketing your own business, what would you do differently?

This is a passionate topic for me because every day I see successful, smart and wonderful business women hide themselves behind stock imagery, silence and generic thoughts. Their businesses are suffering for it.

Tell Your Stories of Shame

Joan Rivers was even authentic when she was inauthentic (“I wish I had a twin, so I could know what I’d look like without plastic surgery.”)

A former client and now good friend was telling me the story of how she got fired by a crazy boss who reprimanded her for having a stapler on her desk in a ‘clean-desk policy’ office. Imagine how much more relevant her work as a Standards expert would be if she related that story in her blogs or keynotes?

What makes you think you’re the only one who has suffered shame, humiliation and learned from your mistakes? Why not expose your truth so you can connect deeper with and help more people?

Show Yourself

Ok, I don’t mean SHOW yourself inappropriately but people want to see your picture. They want at the minimum to see your profile picture. Then use your About page or your social media posts or your newsletter to show them your life. I frequently show pictures of my family and my clients and the events I go to.

Show your values. Tell your clients and community what your deeply held beliefs are. People I have never met approach me like friends at networking events and tell me they follow my work and life. I find that the highest open rates and click rates on my newsletters are when they contain personal stories. I even had a stranger (who was on my mailing list) give me bedwetting tips for my 4-year-old because he’d read my story about it. Wow!

Be Afraid But Do It Anyway

Joan said “I’ve learned: When you get older, who cares? I don’t mince words, I don’t hold back. What are you gonna do to me? Fire me? It’s been done. Threaten to commit suicide? Done. Take away my show? Done! Not invite to me to the Vanity Fair party? I’ve never been invited! If I ever saw the invitation, I’d use it as toilet paper.”

The true sign of courage they say, is not when you do something brave and you’re not afraid but it’s when you’re peeing your pants and do it anyway. Each time I invest in even more expensive levels of coaching, each time I travel internationally to do a trade show, each time I speak in front of a new crowd of people, I leave my comfort at home. I have embraced being afraid and doing it anyway.

Everyday when I speak to unsuccessful entrepreneurs, they are so keenly aware that what’s stopping their success are their fears. It’s when they let those fears stop them from doing what needs to be done that they get into trouble.

Joan wasn’t afraid of anything. I personally will miss this gutsy lady. Anyone who bravely stands up to criticism and keeps on going earns my undying respect.

Need more chicken soup for your biz? Follow me on Twitter, friend me on Facebook, watch me on YouTube or connect with me on LinkedIn –and let’s talk

The Absolute Fastest Way To Find WHERE Your Ideal Clients Hang Out (VIDEO)

Hi, this is Chala Dincoy from Coachtactics.com your no-nonsense marketing coach who gives your small business a booster shot in the arm. In this video, I’m going to address THE most asked question I get when I meet small businesses—WHERE do I find my ideal clients?

If this question has plagued you as a small business owner, I guarantee it’s because a. you don’t have a specific group of ideal clients, in other words a niche or b. you don’t do market research to find out more about your target clients.

So if you don’t know where to find your ideal clients, start by focusing on WHO that ideal client is. Then do the research by asking THEM–yes as crazy as it sounds– ask your ideal clients where they hang out in large groups with others who are just like them. Ask them what they read or what social media groups they are active in. Ask them what clubs or associations they belong to. Ask them what trade shows and conferences they attend. Ask them what charities they support or what major suppliers they use. Then use various marketing activities to get into their world. That’s where you find your ideal clients—WHERE THEY TOLD YOU THEY’D BE! So how exactly do you ask them, you might be wondering. I recommend giving something to potential clients BEFORE asking for their help in getting this information.

My clients offer free lunch and learns or a bonus assessment or a free makeover in exchange for a 5 minute informational interview. Most of my clients get clients during the research phase. You see how you can’t go wrong with your marketing if you just ask your clients where they go? Then you go with them! After all, marketing is simply telling your ideal client that you can help them with their pain.

To intercept them with this message consistently, you need to know WHERE they are. So get out there, first ask them where they go and then be present with your message in their world—over and over and over again.

Need more chicken soup for your biz? Follow me on Twitter, friend me on Facebook, watch me on YouTube or connect with me on LinkedIn –and let’s talk

 

Is Comfort The #1 Enemy Of Your Success?

uncomfortableLast night, I watched the amazing Ewomen network founder Sandra Yancey speak at our chapter event and when she said that ‘comfort is the #1 enemy of success’, it was as if a shot was fired off in my head. It resounded so much with what I’m feeling all the time as an entrepreneur that it felt wonderful to hear her validate that I’m normal and that it’s actually good to be me.

Sandra had a lot of doozies last night. She is after all a millionaire and a visionary. Having built a business network for entrepreneurial women because 14 years ago in Dallas, where she lived, she couldn’t find anything that wasn’t a social club for women or an old boys’ club for..well old boys, she’s pioneered the networking industry. Since I was also privileged to sit with her at a private session earlier, I’ll share her pearls with you:

Give Everything Away Free, Holding Nothing Back

Her philosophy is actually pretty similar to mine. If you give give give, you will get get get. No exceptions, no fears and no limits.

When Your Past Calls, Hang Up

That cracked up a lot of people. I’m not really hung up on my past but oh those pesky patterns and conditionings that follow me from when I was a baby sure are hard to shake. Constant vigilance and mentorship to help keep me from sliding back are the way I hang up. How do you?

Your Biggest Success Lies On The Other Side Of Fear

I LOVED this one. I’ve dramatically changed my business over the past year. I’ve spent my brains out on investing in my own growth and in my own marketing. Do you think I’m not scared? That’s why I’m uncomfortable dammit! Ask yourself if YOU are uncomfortable right now. Your ability to step away from your comfort zone in almost every aspect of your business will be directly proportional to your growth. I’ve lived this truth and still see its results.

Quit Your Negative Circle

You know those people who are complainers and blamers and constantly want to drag you down and drain your energy? Sandra says to dump them with love. Harder to do if they’re your family (and luckily my family’s my biggest fan and support base but I can see how hard it would be to ditch your fam).. Here’s an example Sandra gave of how you can do the said dumping “Do you notice we keep talking about the same things and that they’re not really adding anything positive to us? Well, instead how about we keep each other accountable and not do that?” Then if they still won’t get the message after 3 tries, they’re out.

I’m still on a buzz from the high that was this inspirational night. If my buzz inspired your buzz, we can vibrate together. Eww not like that!

Need more chicken soup for your biz? Follow me on Twitter, friend me on Facebook, watch me on YouTube or connect with me on LinkedIn –and let’s talk

Are You Letting Your Competitors Decide Your Marketing?

competitionNothing in the world gets me as fired up as small businesses doing something to market their business because they’ve seen their competitors doing it. It happens so often that it’s like some deeply buried, embarrassing secret of all entrepreneurs.

Why A Copy Cat?

The major reason why I see this happening is because small business owners don’t really HAVE a business strategy or a plan that goes along with it. They not only don’t have it, they don’t really even know HOW to get one. They guess at their own target client profile. They rarely have a focus on what 1 thing they’re an expert in. They are unsure about where to go out and find clients. They are simply coasting by while doing what I sarcastically call the-trial-and-error marketing.

When you don’t know how to market your business, the best resource is to do what someone else is doing. Isn’t it? Wrong!

Competition Who?

In my world, if you are very focused on an ideal target group of clients and have a crystal clear expertise to offer to them. You don’t truly have competition. In addition, if you’ve differentiated your brand by virtue of using your own personality to put a stamp on your marketing and your business, there is simply no other business exactly like you.

When you have done the work to get the right strategy and plan in place, you are in a class of your own. That’s when you can stop looking at others for your own plan of action and blaze your own trail so others who don’t know what they’re doing can follow.

Be An Original

The number one way I know to be successful in this sea of competitors is to be different. You don’t have to be a creative genius to decide how to do that. Just be yourself and reject the tried and true way. Do it your way instead. Put some thought, get some help, ask your customers HOW to be different and how to continually generate customer centric marketing. What you focus on grows. When all you think about is being An Original, there is nothing that can stop you.

What About Tried And True Wisdom?

I want to point out that until you figure out your own way to do things, by all means adopt the commonly established rules of marketing. For example, offer an irresistible download on your homepage to collect lead information, blog often, public speak. You can do all those things but do them in line with your own niche, your own plan and in fitting with your own brand. That STILL doesn’t mean you should let your competitors dictate your web design, your ad copy or your marketing plan.

Need more chicken soup for your biz? Follow me on Twitter, friend me on Facebook, watch me on YouTube or connect with me on LinkedIn –and let’s talk