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When terrorist planes hit the twin towers on September 11, one man gained international attention and acclaim for his leadership. Struggling at a 36% in approval ratings for his rigid, dictatorial style of management, Rudy Giuliani was losing popularity fast prior to 9/11. Reacting in his typical control and command style of leadership during what was one of the most catastrophic crises in history; Giuliani’s approval rating soared to 79% among New York City voters. Time magazine named him its Person of the Year for 2001 and he was given an honorary knighthood by Her Majesty Queen Elisabeth II in 2002.*

How could a management style that lost Giuliani favour and elections garner him hero status after a tragic event? The answer is simple…

The ‘dictate’ style of ‘telling’ leadership (ie. Telling people what to do and how to do it) has a time and a place where it’s not only appropriate but absolutely necessary. Namely, during crises when people are shell shocked, immobilized and anxious. When creativity and uncertainty has no room. Where time is of essence. These are the hallmarks of the ‘telling’ style of leadership. Continue reading →