The Biggest Mistake Business Owners Make When Introducing Their Services

Hi, this is Chala Dincoy from Coachtactics.com your no-nonsense marketing coach who gives your small business a booster shot in the arm. In this video I’m going to tell you about the biggest mistake of business owners when introducing themselves and solve the mystery of how exactly you should be talking about what you do so that people end up asking for your business card after they meet you.

Every week, I’m at crowded networking events where people are given the proverbial 2 minutes of self-introduction air time. Most people cringe when this happens because they just aren’t sure what will get people interested in what they do and what they can say to raise eyebrows in pleasant surprise.

Here’s what I recommend that you do. The biggest mistake is talking about your company or your products. Instead, YOU NEED TO walk into a meeting or an event knowing what the number one problem of the group is. For example, if it’s a small business network group, their main challenge will be getting more clients. If it’s a group of mining executives, it will be the erosion (pardon the pun) of their profits in the last 2 years.

So know the specific major pain point of the people you’ll be talking to. THEN, make sure that your introduction talks about their pain and what your solution to that pain is. For example, an introduction we crafted for a client who targets multinational IT companies and sells them language tutoring services introduces herself this way: I help multinational IT companies who suffer from a loss of productivity due to language barriers between headquarters and their regions. We help them communicate better and adapt quicker to cultural differences between them which skyrockets their productivity in record time.

So if you can also stop talking about yourself, your address or your next big project when you meet potential clients and instead start to talk about their pain and their industry challenges, you will have them fall in love with you at Hello. So now that you know what to say to people, you need to know where to hang out to find them.

Need more chicken soup for your biz? Follow me on Twitter, friend me on Facebook, watch me on YouTube or connect with me on LinkedIn –and let’s talk

The Absolute Fastest Way To Find WHERE Your Ideal Clients Hang Out (VIDEO)

Hi, this is Chala Dincoy from Coachtactics.com your no-nonsense marketing coach who gives your small business a booster shot in the arm. In this video, I’m going to address THE most asked question I get when I meet small businesses—WHERE do I find my ideal clients?

If this question has plagued you as a small business owner, I guarantee it’s because a. you don’t have a specific group of ideal clients, in other words a niche or b. you don’t do market research to find out more about your target clients.

So if you don’t know where to find your ideal clients, start by focusing on WHO that ideal client is. Then do the research by asking THEM–yes as crazy as it sounds– ask your ideal clients where they hang out in large groups with others who are just like them. Ask them what they read or what social media groups they are active in. Ask them what clubs or associations they belong to. Ask them what trade shows and conferences they attend. Ask them what charities they support or what major suppliers they use. Then use various marketing activities to get into their world. That’s where you find your ideal clients—WHERE THEY TOLD YOU THEY’D BE! So how exactly do you ask them, you might be wondering. I recommend giving something to potential clients BEFORE asking for their help in getting this information.

My clients offer free lunch and learns or a bonus assessment or a free makeover in exchange for a 5 minute informational interview. Most of my clients get clients during the research phase. You see how you can’t go wrong with your marketing if you just ask your clients where they go? Then you go with them! After all, marketing is simply telling your ideal client that you can help them with their pain.

To intercept them with this message consistently, you need to know WHERE they are. So get out there, first ask them where they go and then be present with your message in their world—over and over and over again.

Need more chicken soup for your biz? Follow me on Twitter, friend me on Facebook, watch me on YouTube or connect with me on LinkedIn –and let’s talk

 

Saint Yourself Scratching Others’ Backs

Almost every small business I meet gets most of their clients from referrals. However, almost all of them agree that they’re not getting enough clients.

Well, I’m here to help speed up your lead pipeline. There are 5 ways that I get referrals that I think you might find useful.

The first way to get a referral is through your existing clients. They think you’re the cat’s meow because hellooooooooo-they’re already working with you! Your clients’ success is a cause for celebration and what better way to celebrate than to suggest they tell others about how well they’re doing?

The second way to get referrals is to niche properly. In other words, when people actually understand and are able to remember exactly who you help and what you help them do, you will get more referrals.

The third way to get referrals is to send a thousand thank yous. When you do get referrals, recognize them in some significant way. Nobody HAS to refer you or remember your name or even take the trouble of forwarding your information to anyone. They do so because they believe you can help their friend. Don’t take it for granted.

The fourth way to get referrals is to Do Onto Others. This is a version of ‘you scratch my back and –well you get the idea…’ in reverse. You MAKE it your business to help those who have connections to your ideal clients and everybody wins. Remember never to expect anything in return and almost Saint yourself referring your heart off to everyone else. I guarantee you will get more referrals if you give more referrals.

The fifth and last way I get referrals is to actually have a cross referral program which tells ideal joint venture partners up front that I can actually provide them with a gift for thinking of me to refer to first. The last bit of advice about referrals is about follow-up. If you aren’t following up your referrals properly, you’re missing an obvious opportunity but you’re also letting down your referring partner. So pull up your follow-up socks and don’t forget to wine, dine and drop a line to your referrals.

Need more chicken soup for your biz? Follow me on Twitter, friend me on Facebook, watch me on YouTube or connect with me on LinkedIn –and let’s talk

Are You Jumping In To Your Marketing?

I was walking down the street at lunch today and saw the sad story of so many failed businesses on my way. Upended barber’s chairs in an abandoned hair salon, dusty stones lined along a chiropractic pain clinic storefront, the local Blockbusters I used to haunt obsessively when I was young and single and DVD rentals still existed.

It was a poignant reminder that as a small business owner, I’m among a growing population of people who are at all times facing the loss of my livelihood. I mean, the statistics certainly bear that out when they claim that 50-70% of small businesses fail within the first 18 months. What’s a gal to do?

Take A Step Back

When I asked “are you looking for new clients” to a million dollar accounting firm I met yesterday, the partner said “Of course! We’re always looking for new clients”. When I asked him what they’re doing to market themselves, he said “Oh, we’re hiring a new social media person”. I then asked him who his bull’s eye target was and he said the CEOs of $5 million companies. I then sadly regaled him with the statistic that only 47% of CEOs participate in social media. He was surprised.

Before you decide on a marketing tactic, make sure you have a strategy in place. This huge firm had no idea of how to reach their ideal client.

Shed The Fears

Truth be told, the partner I spoke to didn’t even really want to narrow down his marketing to one niche market, saying he’d run the risk of losing his other business if he concentrated on just one industry. He then admitted that changing an accountant is worse than changing your doctor and businesses rarely do it. How would current clients even know that you’re doing a keynote at an industry association that’s unrelated to his, it’s a ridiculous fear.

Spend Where The Fish Are

When you figure out that it’s the most strategic thing to pick one group of people to grow your business with first, then figure out how to get them to notice you. That of course means, spend your money where they’re frequenting. Be where they are. Lavish attention on their problems.

Be Relevant

No matter what, make sure that your marketing dollars are of value to THEM. Each spent dollar should be in the form of a solution to your audience. For example, you should invest in a trade show booth and give them free advice at their industry conference. Spend money on creating a DVD or a booklet to address their frequently asked questions and spend money on getting it to them. This is the only way you’ll be relevant to them.

Stop jumping into your marketing. Think about why you’re doing it and what it will do for your business. Ask yourself if you’re in front of your ideal target client group. Then ask THEM if your marketing is even relevant to them.

Need more chicken soup for your biz? Follow me on Twitter, friend me on Facebook, watch me on YouTube or connect with me on LinkedIn –and let’s talk

Marketing Advice For A Traffic-less Deli Franchise

Enjoy my first taping of the regular radio segment I host on The Small Business Big Ideas Show called Ask Chala For Some Gentle Marketing Advice (see recording at the 14:25 minute mark).

Listen in as a restaurant franchise owner in a mall writes in his Gentle Marketing question about how to generate business in a dead mall with no foot traffic.

The Gentle Marketing solution to this restaurant’s pain of course is first to be known for something. What is the franchise known for?

Host David Cohen replies that it’s a chain known for its healthy food offerings.

I then ask who would be interested in driving to a mall if they’re not already walking in the mall for this food. Logically, the answer would be health conscious people who can’t find a certain kind of food, service or event in the near vicinity to meet their specific needs.

I make a suggestion for the owner of the restaurant to get out and drive in his neighbourhood to see what health related food, competition, activities and other businesses there are that he could partner with.

The segment ends with a clear direction for action to do something related to health and health food. Potentially partnering with other vendors who deal with this target group or holding events related to health like educational seminars to draw them in to the location.

So you can see that everything starts with clarity. If you know what your business stands for (health) and who your perfect client is (clients in the area who care about taking care of their health). The rest is easy…

Need more chicken soup for your biz? Follow me on Twitter, friend me on Facebook or connect with me on LinkedIn –and let’s talk